Accessibility Statement

1. Our Commitment

We want as many people as possible to be able to use our website. Under the Equality Act 2010 we have a duty to make reasonable adjustments so that disabled people are not put at a substantial disadvantage. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA where practicable and to improve the accessibility of our digital services over time.

2. Conformance Status

WCAG 2.1 defines requirements for designers and developers to improve accessibility for people with disabilities. It has three levels of conformance: A, AA and AAA.

3. Accessibility Features

We have implemented a range of features to support accessibility:

4. Known Limitations

We are aware that some parts of the site may not yet be fully accessible. For example:

• Third-party content or widgets (e.g. embedded maps or videos) may not meet our accessibility targets
• Some older documents or PDFs may not be fully accessible
• We are continuing to improve forms and interactive components

We are working to fix these issues and to make further improvements. If you encounter a problem, please contact us and we will do our best to help.

5. Assistive Technologies

Our website is designed to work with common assistive technologies, including screen readers, screen magnification, speech recognition and alternative input devices. We test with a range of browsers and tools to improve compatibility.

6. Testing

We test our website using a combination of automated checks and manual testing (including keyboard navigation and screen reader testing) to identify and fix accessibility issues. We also take account of user feedback.

7. Feedback and Contact

We welcome your feedback. If you have trouble using any part of our website, or need information in a different format (for example large print or audio), please get in touch. We will do our best to help and to improve the site.

We aim to respond to accessibility enquiries within a few working days and will work with you to provide the information or service you need in an accessible way where we can.

8. Formal Complaints

If you are not satisfied with our response to your accessibility concern, you can contact the Equality Advisory and Support Service (EASS). The EASS provides advice and support on the Equality Act 2010 and disability discrimination.

9. Continuous Improvement

We are committed to improving accessibility over time. We review our content and design processes, train our team on accessibility, and keep up to date with best practice and changes in standards.